We Respect Your Privacy and Protect Your Data

This Privacy Policy explains how Punjabi Threads – Suits & Stitches (“we”, “our”, “us”) collects, uses, discloses, and safeguards your information when you visit punjabithreads.com.au or shop with us in Australia.
We handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1️⃣ What Information We Collect

We collect information necessary to process your orders and provide our services:

  • Identity & Contact: name, email, phone, billing/shipping address

  • Order Details: products purchased, measurements for custom stitching, preferences

  • Payment Info: processed securely by third-party gateways (we never store full card details)

  • Usage Data: pages viewed, time spent, device/browser type, and approximate location

  • Communications: messages or queries via forms, email, WhatsApp, or social media

2️⃣ How We Use Your Information

  • To process orders and deliver products or services

  • To communicate about orders, measurements, or delivery updates

  • To improve website performance and customer experience

  • To prevent fraud and ensure security

  • To send promotions or updates (only with your consent)

3️⃣ Legal Basis (Australia)

We use your information as allowed by Australian law, including:

  • Consent – when you opt into marketing

  • Contractual necessity – to complete your purchase or service

  • Legitimate interests – to operate and improve our business

  • Legal compliance – for tax, accounting, and consumer law purposes

4️⃣ Cookies & Tracking

We use cookies to make your shopping experience smooth and secure:

  • Essential cookies: for cart, checkout, and login

  • Performance cookies: to analyse traffic and improve performance

  • Advertising cookies: if enabled, to show relevant offers

You can manage cookies in your browser settings anytime.

5️⃣ Sharing & Third Parties

We only share information with trusted partners when necessary:

  • Payments: Secure payment gateways Square

  • Shipping: Couriers like Australia Post and Sendle

  • IT & Hosting: Website hosting, analytics, and email systems

We do not sell your personal data. Information is only disclosed if required by law.

6️⃣ Data Security

We use industry-standard measures like SSL encryption and restricted access to keep your data safe.
While we take every precaution, no system is 100% secure.

7️⃣ Data Retention

We keep your data only as long as necessary to:

  • Deliver your orders

  • Meet legal or tax requirements

  • Resolve disputes

Old or unused data is securely deleted or anonymised.

8️⃣ Your Rights & Choices

You can:

  • Request access or correction of your personal data

  • Opt out of marketing at any time

  • Ask for deletion of your personal information (where legally allowed)

To make a request, contact us at info@punjabithreads.com.au. We respond promptly.

9️⃣ Children’s Privacy

We do not knowingly collect personal data from anyone under 13.
If a child has provided information, please contact us to have it deleted.

🔟 Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website.
Last updated: October 2025

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